Do you know what makes a brand truly stand out and create advocates in today's economy? Well it goes beyond just products and services. It's all about how you define "experiences."
On this episode of Gen X Amplified, we are joined by one of the most renowned digital leaders in today's marketplace - futurist, author and speaker Brian Solis. He's here to discuss his personal journey, and his latest book X: The Experience When Business Meets Design.
Brian Solis is recognized as one of the most prominent thought leaders, speakers, and published authors in new technology and digital marketing. He is also a digital analyst, anthropologist, and futurist.
Brian is a best selling author of some of the most groundbreaking books that include What’s the Future of Business (WTF), Engage!, and The End of Business as Usual.
Brian is here on Gen X Amplified to discuss his latest book titled: X: The Experience When Business Meets Design, which explores the importance of experiences, and how to design them for customers, employees and human beings everywhere.
This is definitely a great conversation with an awesome Gen X thought leader - so listen, learn, and be empowered!
Are you looking for a more productive way to accomplish your goals this year? Well, this episode is definitely for you. That's because we are joined...again by our very first "repeat" guest. The one-and-only John Lee Dumas from the very popular EOFire podcast.
John revisits Gen X Amplified this time to deep dive into the virtues of successful goal setting, and also his latest passion project, The Freedom Journal!
John Lee Dumas is the Founder and Host of EOFire, an award winning podcast that reveals the journey of today's most inspiring entrepreneurs - 7 days a week. He has actually interviewed more than 1,100 entrepreneurs since the launch of his podcast, and has over 1 million unique listens a month!
During John's previous appearance on Gen X Amplified, we spoke in detail about the overall story and journey of EOFire. But for his "repeat" visit, John is here to really FOCUS on his latest and greatest project - The Freedom Journal.
The Freedom Journal is John's new and (beautifully crafted) book, that he created specifically to help others set and accomplish their number one goal...in 100 days. During this conversation, John explained his motivation for creating The Freedom Journal and also provide many overall value bombs to help you dominate 2016!
If you think you’re good at delivering great customer service, then you will be surprised that your customers may not agree. Well, our featured guest on Gen X Amplified will explain why that is the case. We are joined by Jay Baer, who is a world renowned marketing and customer service speaker.
He is also the author of the forthcoming book Hug Your Haters, and he's here to explain why many brands are unfortunately embracing an outdated approach to customer service that does not meet the minimum threshold in today’s digital media landscape.
Jay Baer a marketing and online customer service expert and keynote speaker who has advised more than 700 brands since 1994, including Caterpillar, Nike, Allstate, The United Nations and 32 of the Fortune 500. He is also considered the world’s “most retweeted person” among digital marketers.
He is a renowned business strategist, keynote speaker and the New York Times best-selling author of five books including his newest publication - Hug Your Haters - the first truly modern book on customer service and customer experience.
Jay is also the founder of Convince & Convert, a strategy consulting firm that helps prominent companies gain and keep more customers through the smart intersection of technology, social media, and customer service. Also through his media division of his consulting firm, Jay oversees publishing a content marketing blog, a daily email newsletter and is the co-host of the top-rated Social Pros podcast.
Jay is here to deep dive into Hug Your Haters and why companies should not, and I repeat….NOT ignoring complaints from their customers, especially in this current digital and social marketplace. He also outlines his guiding framework on how to deliver outstanding customer service which will result in remarkable customer experiences.
Happy New Year and Welcome to 2016!
Yes, we are back with a brand new episode, and it is a VERY SPECIAL one. That's because we're going to take a "listen" back, and celebrate season one of Gen X Amplified.
For this special episode, we are going to showcase some of our most popular episodes, and even play some soundbites from the featured guests. I had such a blast chatting with each guest, and their were so many valuable nuggets and insightful stories that they shared.
Now because timing, I needed to narrow down the episodes selected for this recap. And this was very, very hard! That's because every guest, every interview, and every story shared was extremely valuable and golden.
So, I decided to primarily pick the episodes that were the most popular in terms downloads, feedback, shares, social media, etc. But again, it was very close, and at the end of the day - it’s really not about the number of downloads, It’s more about the impact that each episode and each guest delivers to YOU.
So definitely go back and listen to ALL of the episodes, from 1 to 25, at your leisure.